UPDATE: Amazon has kindly refunded us 20% (£1) off our original purchase.
This e-mail sent to Amazon.co.uk sums it up:
This order was over complicated and full of problems –
Friday – Ordered first item using one-day delivery (Prime), got £0.26 off which was nice.
Monday (expected delivery day) – Watching tracking information on Yodel site, arrived at ‘Service Centre’ – at around 10:00, tracking information said ‘Damaged, please contact sender’ so I did so. A replacement order was placed, but this means that I would get the item a day late.
Tuesday – (morning)checked tracking on Yodel site of replacement, out for delivery. When replacement was delivered, I also received the ‘damaged’ item. Confused, I signed for both. Upon inspecting the ‘damaged’ item it turns out there has been water damage to the cardboard packaging and Yodel have dried it to deliver the next day. They even taped it up with their own tape. Knowing I had to return the first one, I printed the return label from the link in an email from Amazon.co.uk and while doing so, realised that it said ‘postage required’ (i.e. I would have to pay for return)… this was obviously an error so I had to call Amazon.co.uk for the second time regarding this item, and a pick up was arranged with City Link for Wednesday.
It seems like a lot of hassle for something I could have got cheaper on the Amazon Marketplace and waited a bit longer – I paid £5.00 for the item instead of the cheaper £3.37 thinking it would be worth the money to get it a bit faster using my trial of Prime. I have usually had good experiences with Amazon.co.uk but this has been a huge effort on my part for a small product.
I would just like to register my frustration and that I am unhappy with this order. Thank you for reading.
Next time I will buy this product from a seller on the marketplace for less.